Terms and conditions
Valid from 19 May 2023
The products of the online store are sold by Joy Maeki, VAT FI24151444. We sell products to companies and adult beauty industry students in Europe. The prices of the products are shown excluding VAT. We reserve the right to change prices and postage.
Ordering is only possible for registered customers. Orders are collected from the online shop by adding the products to the shopping cart. The order is confirmed by using the check-out functionality of the online shop to pay for the order. By confirming an order, you accept these terms and conditions, product pricing and shipping costs.
Order confirmation with order information is sent by email. As a registered customer, you can go back to your order information in your customer account. Sending an order confirmation requires a correctly written email address.
The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.
Read more about Visma Pay: https://www.visma.fi/vismapay/
With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Jousto, Alisa Lasku, Alisa Yrityslasku, MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.
MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.
Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/
Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit. Read more from www.jousto.com.
OP Lasku: A flexible invoice payment method. OP Lasku serves all Finnish banks' customers. Suitable for online purchases of up to 5000 € with an interest-free payment term of 45 days. The instalment option adds flexibility to purchases. Your purchases are visible in one place so you can easily keep track of them. Invoices are sent to you by email. To use OP Lasku, you must be solvent and over 20 years old. More information available at: https://www.op.fi/henkiloasiakkaat/paivittaiset/maksaminen/op-lasku
Alisa Invoice is a flexible and safe payment method. The payment method is suitable for all consumers over the age of 20 for all types of purchases. If you wish, you can split the bill into smaller parts and pay back in up to 60 installments. You can find more information about Alisa Lasku at: https://www.alisapankki.fi/
Alisa Yrityslaku is a flexible and safe payment method for companies. The payment method is suitable for all finnish companies regardless of their corporate form. The buyer's right to purchase is verified digitally and the purchase takes only a few minutes. The buyer can choose a suitable payment period from three different options: 14 days, 30 days or 60 days. You can find more information about Alisa Yrityslasku at: https://www.alisapankki.fi/
Contact Visma Pay
Visma Payments Oy (business-id FI24865594)
Telephone: +358 9 315 42 037 (workdays 9-16)
Address: Brahenkatu 4, 53100 Lappeenranta, Finland
Paypal is an internet-based payment brokerage system that enables online shopping orders to be paid safely both abroad and at home. The money is transferred to the recipient either from the card connected to the Paypal account or from the balance on the Paypal account.
Read more about paying with Paypal at https://www.paypal.com
Orders are sent within the next business day. The delivery time is affected by the chosen delivery method. Transport companies are responsible for their own delivery times, and Joy Maeki is not responsible of them.
We try to inform the customer about delays in delivery times by email.
Delivery methods and costs
Delivery costs include postage and packaging costs. You can see the delivery costs after choosing the delivery method. We deliver the orders as a letter or package to the post office, pick-up point, parcel machine or delivery. If the package cannot be delivered using the selected delivery method, for example due to the maximum size specifications set by the transport company or due to a strike, the products will be delivered using another delivery method.
Only the packages can be tracked with the tracking number. If delivery is desired as a "fragile" package, the fee for a separately handled package will be added to the delivery costs according to the valid postal prices. Then contact our customer service before placing the order and paying.
The product is considered delivered when the product has been sent, declared to be picked up or handed over to the carrier. Liability for damage and danger is transferred to the customer when the product has been handed over to the customer, the customer's representative or the transport company. The delivery and the products are considered accepted, unless Joy Maeki has been notified in writing within seven days of the delivery date about the delay in delivery or the incorrectness of the products.
Delivery method: Pickup
You can also choose "pickup" as the order delivery method (in Finland), in which case the order can be picked up from the store within the opening hours. No delivery costs are charged for orders selected for pickup. Orders selected for pickup are stored for 1 month from the date of purchase.
Conditions of exchange and return
Our products do not have the right of return. An unused and salable product in the original packaging can be exchanged. Product exchange must be agreed with customer service in advance. Sealed products whose seal has been opened do not have the right to return.
When requesting a product exchange, state the reason for the product exchange.
Attach the following information according to the product to be exchanged:
- Customer number, company VAT or student number
- Company name, address, phone number and email address
- Copy of order confirmation or order reference
Exchanged products must be in their original packaging, unused and intact. The product to be exchanged is primarily replaced by a similar new product, secondarily by another product. The customer is responsible for the return costs of the exchanged product and the shipping costs of the new product. A slight color deviation is not considered an error, nor is a color deviation from previous orders. Natural products and handmade products may differ from the picture, and such natural deviation is not considered a fault. If the product or delivery is partially defective, you can only complain about the defective parts. Any individual customization of the product has been approved by the customer separately and will not be refunded. We do not accept product exchanges more than 14 days after delivery. We also do not accept returns sent to a different return address. Delivery costs will not be returned or refunded.
Services include everything other than goods, e.g. training and gift cards. Services and gift cards are non-refundable and cannot be exchanged for money.
Problem with transport and regarding damaged products
If the product has been lost during transport, damaged or a wrong product has been delivered to the customer, the customer must report the error immediately to firstname.lastname@example.org or call +358 50 4433 033 for return instructions. For the return of a defect-free product with a return code, the actual return cost caused by the return will be charged.
Notification of incorrect delivery or defective product must be made within 7 days of receiving the product. If the package is damaged during transport, a complaint must be made immediately to the transport company. We recommend reporting the event to Joy Maeki customer service as well.
The products to be delivered to the address indicated by the customer must be checked upon receipt. If the package is visibly damaged, the supplier must be asked to fill out a complaint form. We also recommend photographing the damaged package before receiving it. In such cases, you must immediately notify Joy Maeki and submit a complaint form to our customer service.
Joy Maeki is not responsible for damages caused during transport, but the responsibility lies with the supplier of the goods.
Personal data and company data provided by customers are used only for managing customer relations. Customers' personal data will not be disclosed to other parties.
Customers under the age of 18 must have a guardian's permission to shop in our online store.
Students' orders will only be delivered after the study certificate has been delivered.
Joy Maeki is not responsible for the use of products contrary to the given instructions for use, nor for carelessness or indirect damage to people or animals.
Joy Maeki is not responsible for delays caused by force majeure or for damages or indirect harm caused by incorrect condition of the products or delayed delivery.
We reserve the right to change our terms of delivery. Before placing an order, the customer must read the delivery conditions valid at any given time.
In all matters related to online store orders, you can contact us as follows:
Phone: +358 50 4433 033